Shipping & Delivery

We deliver happiness to your doorstep! At HOD Store, we ensure fast, reliable, and safe delivery of all your orders across India.

🚚 DELIVERY TIMELINES

• Standard Delivery: 5-7 business days from order confirmation
• Metro Cities: 3-5 business days (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad)
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days
• Note: Delivery times may vary during festivals and sale periods

📍 DELIVERY COVERAGE

• Pan-India Delivery: We deliver to most pin codes across India
• Cash on Delivery: Available in most locations
• Remote Areas: Some remote locations may have limited delivery options
• Check Availability: Enter your pin code at checkout to check delivery availability

💸 SHIPPING CHARGES

• FREE Shipping: On all orders above ₹499
• Orders Below ₹499: Flat ₹50 shipping charge
• COD Orders: Additional ₹50 charge for Cash on Delivery
• No Hidden Charges: The amount you see at checkout is final!

📦 ORDER TRACKING

• Track Your Order: Receive tracking details via email and SMS once shipped
• Real-Time Updates: Track your package online with the tracking number
• Delivery Partner: We use trusted courier partners like Delhivery, Blue Dart, and India Post
• SMS Alerts: Get updates at every step - order confirmation, shipped, out for delivery, delivered

🏠 DELIVERY PROCESS

1. Order Confirmation: You'll receive an email/SMS when your order is confirmed
2. Order Packed: Your items are carefully packed and ready to ship
3. Shipped: Order is handed over to our delivery partner
4. Out for Delivery: Package is on the way to your address
5. Delivered: Order successfully delivered to your doorstep

📍 ADDRESS GUIDELINES

• Complete Address: Please provide full address with landmark
• Correct Pin Code: Ensure your pin code is accurate
• Mobile Number: Keep your phone accessible for delivery updates
• Alternative Contact: Provide alternate number if needed
• Edit Address: You can edit address before order is shipped

🚪 DELIVERY ATTEMPTS

• First Attempt: Our delivery partner will attempt delivery at your address
• If You're Not Available: They will call you to reschedule
• Second Attempt: Another delivery attempt will be made
• Third Attempt: Final delivery attempt
• Return to Sender: If all attempts fail, order will be returned to us

⚠️ FAILED DELIVERY

If delivery fails due to:
• Incorrect address provided
• Customer unavailable after 3 attempts
• Customer refused delivery

The order will be returned, and refund will be processed after deducting shipping charges.

🎉 SPECIAL DELIVERY SERVICES

• Gift Wrapping: Available at checkout for ₹49 extra
• Same-Day Delivery: Available in select cities (check at checkout)
• Schedule Delivery: Choose a convenient delivery date
• Express Delivery: Available for select pin codes at extra cost

📧 ORDER PACKAGING

• Secure Packaging: All products are packed with bubble wrap and protective materials
• Tamper-Proof: Sealed packages to ensure product safety
• Eco-Friendly: We use recyclable packaging materials
• Quality Check: Each order is checked before dispatch

📞 DELIVERY SUPPORT

Need help with your delivery?

• Email: hodstorex@gmail.com
• Phone: +91 9703168356
• Working Hours: Monday to Saturday, 10 AM - 6 PM IST
• Track Online: Use your tracking number on our website

We're committed to getting your orders to you safely and on time!